![](https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEizNazSxpIVKUaCOHfmiKbML3otJ-LZoJpmsyAdPmAtVC9wwnOrbcjtGbmG94o6A_bhdV1E6zvWG89Io6POM6TOD6sQ00OqPxl_Hqmo2ZEChzRB4Yu_-73rKgnLFC-u0Qr4WGm7lUgzCHZ-/s1600/icon826644.png)
| To attend inbound and outbound calls, assisting inquiries from customers in a call center
environment.
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![](https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEizNazSxpIVKUaCOHfmiKbML3otJ-LZoJpmsyAdPmAtVC9wwnOrbcjtGbmG94o6A_bhdV1E6zvWG89Io6POM6TOD6sQ00OqPxl_Hqmo2ZEChzRB4Yu_-73rKgnLFC-u0Qr4WGm7lUgzCHZ-/s1600/icon826644.png)
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Identify and handle customer inquiries completely and accurately to the satisfaction of the
customers. |
![](https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEizNazSxpIVKUaCOHfmiKbML3otJ-LZoJpmsyAdPmAtVC9wwnOrbcjtGbmG94o6A_bhdV1E6zvWG89Io6POM6TOD6sQ00OqPxl_Hqmo2ZEChzRB4Yu_-73rKgnLFC-u0Qr4WGm7lUgzCHZ-/s1600/icon826644.png)
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Educate the customer about the organisation’s products and services and direct them towards available resources for self-help. |
![](https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEizNazSxpIVKUaCOHfmiKbML3otJ-LZoJpmsyAdPmAtVC9wwnOrbcjtGbmG94o6A_bhdV1E6zvWG89Io6POM6TOD6sQ00OqPxl_Hqmo2ZEChzRB4Yu_-73rKgnLFC-u0Qr4WGm7lUgzCHZ-/s1600/icon826644.png)
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Maximize opportunities to up sell or cross-sell company products and services in accordance to guidelines given. |
![](https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEizNazSxpIVKUaCOHfmiKbML3otJ-LZoJpmsyAdPmAtVC9wwnOrbcjtGbmG94o6A_bhdV1E6zvWG89Io6POM6TOD6sQ00OqPxl_Hqmo2ZEChzRB4Yu_-73rKgnLFC-u0Qr4WGm7lUgzCHZ-/s1600/icon826644.png) |
Enter customer data and other relevant information into call centre database. |
![](https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEizNazSxpIVKUaCOHfmiKbML3otJ-LZoJpmsyAdPmAtVC9wwnOrbcjtGbmG94o6A_bhdV1E6zvWG89Io6POM6TOD6sQ00OqPxl_Hqmo2ZEChzRB4Yu_-73rKgnLFC-u0Qr4WGm7lUgzCHZ-/s1600/icon826644.png) |
Maintain confidentiality of the organisation’s customers and data. |
![](https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEizNazSxpIVKUaCOHfmiKbML3otJ-LZoJpmsyAdPmAtVC9wwnOrbcjtGbmG94o6A_bhdV1E6zvWG89Io6POM6TOD6sQ00OqPxl_Hqmo2ZEChzRB4Yu_-73rKgnLFC-u0Qr4WGm7lUgzCHZ-/s1600/icon826644.png) |
Adhere to work schedule as planned. |