| To attend inbound and outbound calls, assisting inquiries from customers in a call center
environment.
|
|
Identify and handle customer inquiries completely and accurately to the satisfaction of the
customers. |
|
Educate the customer about the organisation’s products and services and direct them towards available resources for self-help. |
|
Maximize opportunities to up sell or cross-sell company products and services in accordance to guidelines given. |
|
Enter customer data and other relevant information into call centre database. |
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Maintain confidentiality of the organisation’s customers and data. |
|
Adhere to work schedule as planned. |
